Eden Family Hospital

Emergency Assistance

Need immediate medical help? Our emergency team is available 24/7

Call Now: +233 30 222 4984

Patient Resources

Comprehensive healthcare information and resources to support your journey to better health

Admissions

Admission process and requirements

Billing & Payments

Payment options and billing information

Insurance

Insurance coverage and claims

Patient Rights

Your rights and responsibilities

Patient Admissions

Streamlined admission process for your convenience

01

Pre-Admission

Complete necessary paperwork and provide medical history, insurance information, and identification documents.

  • Medical records review
  • Insurance verification
  • Required documentation
02

Admission Desk

Visit our admission desk where our staff will guide you through the final admission procedures and room assignment.

  • Final documentation
  • Room assignment
  • Orientation
03

Settling In

Get comfortable in your room and meet your healthcare team who will explain your treatment plan and daily routine.

  • Meet care team
  • Treatment plan review
  • Facility orientation

Admission Hours

24/7 Emergency Admissions
Regular Admissions: 6:00 AM - 8:00 PM

Required Documents

National ID, Insurance Card, Medical Records, Referral Letter (if any)

Pre-Admission Inquiry

Call +233 30 222 4984 for pre-admission questions and assistance

Billing & Payments

Transparent billing and flexible payment options

Cash Payments

Pay directly at our billing counter with cash for immediate settlement of medical bills.

  • Instant payment processing
  • Receipt provided immediately
  • No additional fees

Mobile Money

Convenient mobile money payments through various providers for quick settlement.

  • MTN Mobile Money

Billing FAQs

How can I get an estimate for my treatment?

You can request a treatment estimate by contacting our billing department at +233 30 222 4984 or visiting our billing office. We provide detailed cost breakdowns for planned procedures.

Do you offer payment plans?

Yes, we offer flexible payment plans for major medical expenses. Please speak with our financial counseling team to discuss available options that suit your budget.

How do I get a copy of my bill?

You can request bill copies at our billing counter, or by calling our billing department. Digital copies are available immediately.

Insurance Information

Working with major insurance providers for your convenience

Our Insurance Partners

Insurance Claim Process

Provide Insurance Details

Submit your insurance card and complete necessary forms during admission

Verification

Our team verifies your coverage and benefits with your insurance provider

Claim Submission

We handle all claim submissions directly with your insurance company

Settlement

You receive explanation of benefits and settle any remaining balances

Patient Rights & Responsibilities

Understanding your role in your healthcare journey

Right to Privacy

Your medical information is kept confidential and shared only with your consent or as required by law.

Right to Information

Receive complete information about your diagnosis, treatment, and prognosis in terms you understand.

Right to Consent

Give informed consent before any procedure or treatment, except in emergencies.

Right to Records

Access your medical records and receive copies following established procedures.

Your Responsibilities

  • Provide accurate medical history
  • Follow treatment plans
  • Respect hospital staff and property
  • Keep appointments or cancel timely
  • Settle financial obligations
  • Follow hospital rules and regulations

Feedback & Complaints

We value your feedback. If you have concerns about your care:

Speak to your healthcare provider
Call Patient Relations: +233 30 222 4984
Email: patientcare@edenfamilyhospital.com

Additional Resources

Helpful tools and information for your healthcare journey

Download Forms

Access and download patient forms for pre-admission and registration.

Download Forms

Health Library

Explore our comprehensive health information library and educational materials.

Visit Library

Support Groups

Join our patient support groups for various health conditions and recovery journeys.

Learn More